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PRIVACY NOTICE
This Privacy Notice is issued in compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (hereinafter referred to as the "Law") and its regulations (the "Regulation").
RESPONSIBLE ENTITY
Wilma Agente de Seguros S.A. de C.V. and/or its subsidiary and/or affiliated companies (hereinafter collectively referred to as "Wilma"), with address at Prolongación Paseo de la Reforma No. 379, 11th floor, Colonia Santa Fe Paseo de las Lomas, Cuajimalpa de Morelos, C.P. 01330, Mexico City, and website www.wilma.mx, is responsible for collecting the personal data that you provide, as well as for their use, processing, and protection. This is based on the relationship that Wilma has with you as a client or supplier.
Our Data Protection Officer is the Personal Data Department located at the aforementioned address. You can contact them either at the address provided or via email at contacto@wilma.mx.
One of Wilma's priorities is to respect your privacy and ensure the security of the information and personal data it collects.
WHAT PERSONAL DATA WILL BE COLLECTED?
Wilma will collect the personal data that you provide through the use of any of our online services, specifically the website www.wilma.mx, in writing, and/or via telephone, which may include, but is not limited to: personal data, full name, gender, date of birth, address, phone numbers, employment data, company, position, email address, financial information, tax ID number (R.F.C.), credit card information, vehicle information, vehicle registration, etc.
The information must be truthful and complete. You will be responsible at all times for the data provided, and under no circumstances will Wilma be responsible for their accuracy.
In order to keep your data updated, Wilma may collect information from other sources such as credit information bureaus.
PURPOSES OF PERSONAL DATA
The personal data we collect from you will be used for the following purposes, which are necessary for the service you request: Insurance Contracting Provision of assistance services Administrative service provision
This Privacy Notice at all times considers the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility in the processing of personal data.
We inform you that, if necessary, in order to properly provide the Services, your personal data may be shared within or outside the country with the following individuals, companies, organizations, or authorities, different from us, to support us in carrying out our professional activities: Insurance Companies Service requesting companies Related companies, subsidiaries, and business partners Authorities.
Likewise, we inform you that, only in the event of any of the cases described in Article 37 of the Federal Law on the Protection of Personal Data Held by Private Parties, we may share your data without your consent.
USE OF TRACKING TECHNOLOGIES ON OUR WEBSITE
We inform you that on our website www.wilma.mx, we use cookies, web beacons, or other technologies through which it is possible to monitor your behavior as an internet user, as well as to provide you with a better service and browsing experience on our website.
The personal data we collect through these tracking technologies will be used for the following purposes: Issuance of fiscal receipts Invoicing Request for services, queries, or quotes, related to the services we provide.
The personal data we obtain from these tracking technologies are as follows: Full name, username, file number, email address, login passwords, date of birth, and tax ID number.
Cookies are small pieces of information that are sent by a website to your browser and stored on your computer's hard drive. They are used to determine your preferences when you connect to our site's services, as well as to track certain behaviors or activities carried out by you within our sites.
In some sections of our Site, we require you to have cookies enabled since some of the functionalities require them to work. Cookies allow us to: a) recognize the user when entering our sites and offer them a personalized experience, b) know the user's personal site settings, for example, cookies allow us to detect the bandwidth that the user has selected when entering the home page of our sites, so we know what type of information is advisable to download, c) calculate the size of our audience and measure certain traffic parameters, as each user who accesses our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting their habits and preferences, information that is useful to us for improving content, headlines, and promotions for users.
Cookies also help us track some activities, for example, in some of the online surveys we conduct, we can use cookies to detect if you have already filled out the survey and avoid displaying it again if you have. However, cookies will allow you to take advantage of the most beneficial features we offer, so we recommend that you leave them enabled.
The use of cookies will not be used to identify users, except in cases where possible fraudulent activities are investigated.
In the case of using cookies, the "help" button located in the toolbar of most browsers will tell you how to prevent your browser from accepting new cookies, how to make the browser notify you when you receive a new cookie, or how to disable all cookies.
USE OF INFORMATION
Wilma will use the information and personal data to carry out identification and verification purposes, contact, offer and deliver our products and services to you, as well as inform about discounts, promotions, changes in conditions, and identify purchase history, carry out internal studies on demographic data, interests, and behavior of its users collectively, prevent, detect, and report acts, omissions, or transactions that could favor, provide assistance, aid, or cooperation of any kind for the commission of the crime, among others.
You express your consent to the processing of your personal data in accordance with the terms and conditions of this Privacy Notice. You accept the collection, use, disclosure, processing, and transfer of your personal information in accordance with the terms of this Privacy Notice.
If you provide any type of personal information related to another person, you hereby declare and accept that you have obtained the corresponding legal consent from such person.
Wilma may transfer or share your information and personal data with national or foreign third parties, to subsidiary and affiliated companies of Wilma; service providers for promotion and marketing activities of our products and services; by requirement of an authority and for compliance with obligations arising from a legal relationship between the holder of personal data and any of the companies of Wilma.
In this regard, Wilma may hire one or more third parties to support the promotion and marketing activities of our products and services, handling, and administration of personal data through any means, so Wilma could even refer them to such third parties only to fulfill the contracted services.
LIMITATION OF USE AND DISCLOSURE OF INFORMATION
In our promotion notification program, offers, and services via email, only Wilma has access to the information collected. This type of advertising is carried out through notices and promotional email messages, which will only be sent to users and those contacts registered for this purpose. This indication may be modified by you at any time by sending an email to contacto@wilma.mx Occasionally, offers from third parties that are our business partners may be included in the emails sent.
PROTECTION
The security and confidentiality of the data that Users provide when contracting a service or purchasing a product online will be protected by a secure server under the Secure Socket Layer (SSL) protocol, so that the data sent will be transmitted encrypted to ensure its protection.
To verify that you are in a protected environment, make sure an "S" appears in the navigation bar. Example: https://. However, despite having increasingly secure tools every day, data transmissions over the internet are never 100% secure or error-free. Consequently, Wilma does not guarantee the security, accuracy, or precision of personal information. However, it applies reasonable physical, electronic, and administrative procedures to protect personal information against accidental or illegal destruction, loss, or alteration and unauthorized disclosure or access.
The privacy protection of the personal data of minors is especially important to Wilma, for which reason, as soon as we become aware of personal data of minors, their treatment will be carried out at all times complying with the guidelines and requirements established in the Law and its Regulation.
Wilma is not responsible for the content and privacy policies of external sites to its portal.
RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, AND OBJECTION ("ARCO")
You have the right to access, rectify, and cancel your personal data at any time, as well as to oppose their processing or revoke the consent you have given us for this purpose, through a request by email to the email address contacto@wilma.mx or by mail to Wilma's address, by means of a written request that contains the following information: The full name of the holder of the personal data, address, and email account, so that Wilma can communicate the response to your request. The documents proving the identity and, if applicable, the legal representation of the holder of the personal data. A clear and precise description of the personal data concerning which one of the aforementioned rights is sought to be exercised. Any other element or document that facilitates the location of the personal data.
In the case of requests for rectification of personal data, the holder must indicate the modifications to be made and provide the documentation supporting their request.
A response will be given to any of your requests within a period not exceeding 20 (twenty) business days.
Wilma undertakes to comply with everything provided by the Law and to observe at all times the principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility contained therein.
Wilma will take reasonable organizational and technical security measures to prevent the loss, misuse, alteration, or illegal disclosure of your information and personal data, which we demand be complied with by the service providers we hire, even in the case of services provided by Wilma's subsidiary or affiliated companies.
REVOCATION OF CONSENT FOR THE USE OF PERSONAL DATA
You can revoke the consent you have given us for the processing of your personal data. However, it is important to note that we may NOT be able to conclude the use immediately in all cases, as it is possible that we may need to continue processing your personal data due to some legal obligation. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue providing the service you requested from us, or the termination of your relationship with us.
CHANGES IN THE PRIVACY NOTICE
Wilma has the right to make modifications or updates to this Privacy Notice at any time, to address legislative or jurisprudential developments, internal policies, or new requirements for the provision or offering of our services. In that case, the changes will be notified to you through this same means or by any other means that Wilma considers appropriate at the time.
CONSENT
You express your consent for the processing of your personal data in accordance with the terms and conditions of this Privacy Notice. Likewise, your consent for the transfer of your personal data is deemed granted if you do not oppose their transfer.
AUTHORITY
If you believe that your rights regarding the protection of personal data have been violated, you have the right to go to the corresponding authority to defend your exercise. The authority is the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI), its website is: www.inai.org.mx.
Date of last update of this Privacy Notice: December 2022